Shenzhen PSI Testing Co., Ltd.
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General terms of Service

                                                                                Shenzhen Pusi testing Co., LTD
                                                                                General Terms of Testing Services

Shenzhen Pusi Testing Co., LTD. (including its subsidiaries, subsidiaries and offices, hereinafter referred to as the "Company") provides services to persons or companies in need (hereinafter referred to as the "Customer") in accordance with the terms and conditions set forth herein (hereinafter referred to as the "General Terms"). General Terms as part of the relevant test contract, test application form, etc., unless otherwise specified in writing, the offer or service and derivative contract relationship between the parties shall be subject to the content of this general terms.

1. Test requirements
1.1 When applying for the test, the customer should fill in the test application form and submit it to the company (email, fax, express, etc.). If the customer has special requirements for testing services, it shall notify the Company in writing when submitting the Test Application Form to the Company, and the Company has the right to review its rationality and legality and decide whether to accept the requirements according to the actual situation.
1.2 The Customer shall provide the Company with legal, applicable and appropriate samples in accordance with the test requirements and pay the test fees and other related expenses.
1.3 The Company shall provide testing services according to the entrusted items and requirements proposed in the customer's test application form, and send test reports in the agreed manner.
1.4 Regardless of the sample delivery method, the Customer shall properly protect and pack the sample to ensure the safety of the sample during transportation or handover. The Company is not liable for any damage or loss of samples that may occur during delivery or for inapplicability to testing.
1.5 If the customer needs the Company to go out for sampling or on-site testing, the customer shall ensure that there is no risk factor endangering or affecting the personal and property safety of the Company's staff at the work site, otherwise, all losses caused to the Company (including but not limited to medical expenses, industrial injury treatment, economic compensation) shall be borne by the customer, unless otherwise agreed.
1.6 The Customer shall inform the Company of any actual or potential risks or dangers associated with the commissioned service, such as radiation, toxic or harmful or explosive substances, environmental pollutants or poisons, etc., and undertake that the commissioned samples comply with the requirements of national laws.
1.7 After receiving the samples and relevant information provided by the customer, the Company shall conduct timely inspection. If it is found that the sample is wrong, the sample quantity is insufficient, the sample is damaged, or the necessary information is missing (which may affect the accuracy and judgment of the result), it shall promptly inform the customer to supplement the qualified samples and information, and the service cycle shall be recalculated from the receipt of the supplementary samples and information by the Company.
1.8 The Company shall not be liable for the possibility of damage or destruction of the sample during testing due to the requirements of the test method.
1.9 If the customer has no special requirements for the retention of the tested samples, the company will retain the samples according to the internal management requirements based on the characteristics of the samples. If the retention period is exceeded, the Company has the right to destroy the retained samples by itself. If the customer requests to continue to keep the samples, the customer shall bear the sample storage fee. If the customer requires the sample to be returned, the relevant expenses shall be borne by the customer.
1.10 The customer shall clearly fill out the service requirements in the test application form, including but not limited to the test items and the test methods based on them. If the Customer specifies the test method, the application of the test method is the Customer's responsibility; If the test method is recommended by the Company, the Company is responsible for selecting the applicable method and notifying the customer.
1.11 If the customer requests to change the test service requirements during the test process, it shall submit a change application, and the Company shall re-review the contract for the changes.
1.12 If any test project needs to be subcontracted for testing, the Company shall be responsible to the Customer for the work of the subcontractor, except for the subcontractor designated by the customer or the statutory authority.
1.13 The company's test service cycle shall be calculated from the time when the customer provides the complete test application form, signs the quotation, and sends the opening notice (which can be notified in various ways) after the sample has arrived at the company. For the customer's request for expedited testing services, the company will determine whether it can be met according to the test method, project and other conditions.
1.14 If the Customer requests the Company to terminate the test or change the test requirements in writing, the Company shall terminate or change the test or change the test requirements as required by the Customer, provided that the Customer shall pay the test expenses of the test part completed by the Company (including but not limited to the test fees, labor costs, travel expenses, reagent costs, etc.), and shall not be entitled to ask the Company to refund the money previously paid by the Company.
1.15 The Company shall promptly notify the customer of any test project that cannot be completed in time due to unforeseen technical level and test equipment failure, and shall not be liable for any breach of contract in such case.

2. Test report
2.1 The company can provide Chinese or English language reports according to customer requirements. When the report is required in English or Chinese, the customer shall provide the customer name, sample name and other information in English related to the preparation of the report. The Company will not translate the information provided by the customer unless otherwise agreed.
For samples sent for inspection, the data results on the company report or certificate are only responsible for the sample sent for inspection, and do not give any opinion on the same batch of products from which the sample was taken. In any case, the Company's responsibility shall not exceed the scope of the test report issued by the Company on the sample.
After the completion of the Company's services, if the customer has any objection to the test results, he shall submit it in writing to the Company within 15 days after the completion of the test report, and attach the original report. If no objection is raised within the time limit, the test results are deemed to be agreed. When reinspection is requested, the Company shall only reinspect the original sample in accordance with the original test method, and the customer shall pay the corresponding reinspection fee according to the reinspection situation. If a new sample is used and/or a new method is proposed for testing, it will be considered as a new commission request. Under the following circumstances, the company will not accept reinspection: (1) the original sample has been retrieved by the customer; (2) The original sample cannot be stored; (3) The original sample has been used up; (4) the remaining sample is too small to be retested; (5) The original sample has been destroyed beyond the storage period; (6) deterioration of the original sample; (7) Items that cannot be tested repeatedly; (8) Other circumstances that are not considered to be reinspected.
2.4 Within three months of receiving the report, the customer can submit a report change application, and the company will evaluate the application made by the customer to determine whether to revise it. The Company shall provide the test report in accordance with the service requirements, and the Company shall not assume any risk and legal liability caused by the use of invalid, invalid or misuse reports by customers and their agents or their related parties. The Company has the right to refuse to implement unreasonable report modification applications submitted by customers.
2.5 Because some test items or methods have not been certified by the laboratory, in this case, if the customer accepts the test services of the company, the results of the report cannot be used as a third-party certification to the society or for any commercial purposes, and the Company shall not bear any risks and legal liabilities arising therefrom.
2.6 The Company shall conduct tests and compile test reports based on the materials and samples provided by the customer or its agent, and the customer shall be responsible for the authenticity of the materials, documents and samples. The Company or its personnel or subcontractors shall not be held responsible for incorrect results resulting from unclear, incorrect, incomplete, misleading or false information provided by the Customer.

3. Technical service
3.1 The Company may, upon customer's request, set up a special service channel for customers to test, so that customers and their suppliers can enjoy the fast track service, and designate special personnel as the customer service window to provide relevant support to customers and their suppliers.
3.2 According to customer requirements, the Company may provide customers and suppliers with testing methods, testing requirements training, supply chain management consulting and other services. The specific service methods and fees shall be separately negotiated by both parties.
Customers can send feedback to the company's complaint hotline at 0755-23019820, complaint email at service@psi-lab.cn or through any other convenient means.

4. Both parties promise and agree
4.1 The Customer undertakes to pay the test fee to the Company in full and on time as agreed in the contract, and shall not withhold or delay any payment for any reason such as disputes, cross-claims or set-offs with the Company. If the Customer terminates the payment or fails to pay all or part of the amount due to the Company for any reason, the Company shall have the right to suspend the provision of all services and refuse to issue the test report and any related information until the Customer has paid all the amounts owed to the Company together with interest. The Company shall not be liable for any breach of contract and loss arising therefrom.
4.2 The Company undertakes to choose appropriate methods to provide test services to ensure the accuracy and validity of test results.

4.3 Decision rules are rules that describe how measurement uncertainty is taken into account when declaring compliance with specified requirements. If the customer does not put forward other requirements or is not specified in the standard, the judgment rule of the contract project is: the measurement uncertainty range is not considered, and only the actual test data is determined.
4.4 In order to provide customers with better services, the Company has the right to authorize affiliates or other third parties with appropriate qualifications and performance capabilities to perform all or part of the terms required.

5. Confidentiality and intellectual Property Rights
5.1 The Company undertakes to keep confidential the technical information and materials and informal publications provided by the customer, and the customer shall keep confidential the information provided by the Company as well as the environmental status, product technology and production process.
5.2 The receiving party shall not disclose any trade secrets disclosed to the other party in the course of the service, including the scope, content, mode, cost, rights and obligations of both parties, to any third party (except the third party mentioned in Article 4.3), and shall guarantee that the employees who learn the trade secrets in the course of providing the service shall have the same obligations.

6. Liability for breach of contract
6.1 If the customer fails to pay the test fee within the time limit agreed herein, the Company shall have the right to require the customer to pay a penalty of 5% of the total test fee payable for each day of delay, and shall have the right to suspend the service and refuse to issue the test report.
6.2 If the Company fails to issue the test report in accordance with the contract due to fault, the Customer shall have the right to request the Company to pay a penalty of 5% of the total test fee payable for each day of delay, and the maximum amount shall not exceed 2 times of the contract amount.
6.3 The Company shall not be liable for any failure of the Company to perform or complete the agreed obligations due to circumstances beyond the control of the Company, including but not limited to the following circumstances: Force majeure; When the customer fails to perform its obligations as agreed; If the Company fails to complete the test service as agreed due to the reasons of the customer, resulting in any loss or damage to the customer; When relevant laws and regulations and standards are changed.
6.4 The Company undertakes to use appropriate methods in the performance of its service obligations. The liability of the Company for any claim for loss, damage or expense of any nature arising out of breach of contract or failure to use proper methods shall in no case exceed 2 times the total amount of fees or agency fees payable for the specified services under the specific contract with the Customer relating to such compensation and shall not exceed RMB 30,000 Yuan. The Company shall not be liable for any claim for indirect and consequential losses including loss of profits and/or loss of future business and/or loss of production and/or cancellation of the Client's contract.
6.5 If the customer's sample is damaged or lost due to the fault of the Company, the Company shall be responsible for the compensation, and the compensation amount shall not exceed 30% of the market value of the damaged or lost sample and shall not exceed RMB 30,000.
6.6 In the event of simultaneous possible damages under Articles 6.4 and 6.5, the lesser of the two shall prevail.
6.7 If the customer's breach of the contract causes damage to the Company and its personnel, the Customer shall be liable for compensation.

Seven. Applicable law
7.1 The laws of the People's Republic of China shall apply to the adjustment of the rights and obligations of both parties and the method of dispute resolution.
7.2 In case of any dispute arising from the performance of the contract/agreement and the agreement, both parties shall settle the dispute through negotiation. If no settlement can be reached through negotiation, either party shall apply for arbitration or bring a lawsuit in the people's Court.

8. Language
These General Terms and Conditions are made in the Chinese language. In case of any discrepancy in translation, the Chinese version shall prevail.

(The content of these terms may change as needed, please pay attention to the latest content.)